PRIMARY RESPONSIBILITIES : 

• Demonstrate financial comprehension of the Cafe’s budget and P&L; 

• Execution and development of marketing initiatives; 

• Development of sales strategies that generate consistent year-over-year entrée count growth; 

• Manage marketing expenses in accordance with the Cafe’s budget and forecast models;  

• Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards;  

• Market a multi- product business line (restaurant, retail, live music and special events) to disparate guest profile (corporate, tourist and local); 

• Foster an environment of customer service in which all team members put the guest first in every situation; 

• Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems; 

• Remain an objective observer of the standards of service to ensure guest expectations of the brand and cafe are met; 

• Ability to ideate and execute meetings & events that exceed the expectations of all clients; 

• Assist senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact; 

• Clearly define goals and expectations for team members using performance review tools and hold the team accountable for successful performance; 

• Support team development and advancement along well-defined career paths;  

• Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention; 

• Possess a self-motivated approach to his/her own personal and professional growth. 

REQUIREMENTS EXPERIENCE, EDUCATION, AND CERTIFICATIONS: 

• 3+ years in a sales and marketing role preferably in a hospitality setting; 

• Experience with CRM platforms; 

• Expertise in social media platforms; 

• Background in music industry a plus; 

• Ability to learn and bring “out of the box” ideas to theirt eam; 

• Genuine enthusiasm and aptitude for sales; 

• Excellent verbal and written communication skills; 

• High level of business acumen and common sense; 

• Demonstrates strong problem solving skills through ability to diagnose and implement solutions;  

• Must possess strong communication and listening skills, excellent speaking, reading and writing; 

• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas; 

• Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization; 

• Multiple language abilities a plus, fluency in English required.  

PHYSICAL DEMANDS: 

• Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time; 

• Ability to sit for extended periods of time;  

• Ability to make repeating movements of the arms, hands, and wrists; 

• Ability to express or exchange ideas verbally and perceive sound by ear; 

• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders; 

• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds; 

• Ability to turn or twist body parts in a circular motion; 

• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment; 

• Ability to travel via auto or airplane for long periods of time.