JOB DUTIES OF AN EMPLOYEE:

• Demonstrate financial comprehension of the Cafe’s budget and P&L

• Execution and development of marketing initiatives;

• Development of sales strategies that generate consistent year-over-year entrée count growth;

• Manage marketing expenses in accordance with the Cafe’s budget and forecast models;

• Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards;

• Market a multi-product business line (restaurant, retail, live music and special events) to disparate guest profile (corporate, tourist and local);

• Foster an environment of customer service in which all team members have attitude that the customer is always right;

• Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems;

• Remain an objective observer of the standards of service to ensure guest expectations of the brand and cafe are met;

• Ability to create and execute gathering and events that exceed the expectations of all clients;

• Assist senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact;

• Clearly define goals and expectations for team members using performance review tools and hold the team accountable for successful performance;

• Possess a self-motivated approach to his/her own personal and professional growth.