Montenegro Tourist Service (MTS) DMC Privacy Policy

Montenegro Tourist Service (MTS) DMC is a travel agency based in Montenegro that has been operating for more than 14 years.

Montenegro Tourist Service DMC collects personal data in order to conduct our business and for the accomplishment of specified services in accordance to the General Data Protection Regulation (GDPR) (EU) 2016/679.

Although Montenegro is yet to become an EU member, Montenegro Tourist Service is mindful of the importance of GDPR.

What data is collected by Montenegro Tourist Service DMC ?

Personal Data includes any information relating to an identified or identifiable person which makes it easier to identify the said person. During reservations, we collect and use some of your personal data such as:

• first and last name
• passport number
• ID number
• e-mail address
• telephone/fax number
• home address

We collect, register and store client data in our system for purposes determined by the law, or based on client agreement. The data specified is necessary in order to make the booking process easier and can not be used for other purposes nor are they available or visible to other entities, agencies or companies. Data can also be used to adjust our offer to customer needs.

All data will be collected in compliance with GDPR and only when reasonably necessary, unless we are otherwise required to do so by law. For instance, health information provided for the purpose of informing restaurants of dietary restrictions will only be used for this purpose.

We also collect information needed for DMC activities. These would include financial details needed for transactions, voluntary quality control surveys, business card exchanges at events and feedback. The website uses cookies to collect data.

How is data collected ?

Data is collected either directly from clients or through a third party for whom Montenegro Tourist Service DMC is working as an agent and that is in direct contact with the client. The information is collected by e-mail, letter, fax, in person, by telephone or by visiting the Montenegro Tourist Service website.

When a third party transfers data to MTS DMC, we rely on the entity providing the data to do so on behalf of the client and with the client’s direct consent. Whether directly or through another entity, by providing us with your personal data, you agree to the collection and use of your Personal Data in accordance with this Policy.

If you are making a reservation on behalf of another person, you agree you have obtained the consent of the person for the Montenegro Tourist Service DMC, to collect, use and disclose the entity’s personal data in accordance with this Policy and that you have made the person aware of this Policy.

In case your personal data has been provided to us by another person without your consent, or you have provided another person’s personal data to us without consent, you should inform Montenegro Tourist Service immediately.

How do we use the collected data ?

Collected data on Montenegro Tourist service may be used to:

• register you as a Montenegro Tourist Service member 
• make online reservations / change or cancel existing reservations
• send promotional newsletters
• respond to your inquiries
• adjust the website to your preferences

The primary goal of Personal Data collection is to provide travel services. By using our services and providing us with your Personal Data, you consent to Montenegro Tourist Service using your information for aforementioned services. MTS may use your data for any other reasonable secondary purpose, if permitted by the GDPR.

Online reservations

Montenegro Tourist Service uses your data to prepare your invoice, process and confirm your bookings, bill your credit card and send you a reservation confirmation email.

E-mail communication

If you decide to receive e-mail notifications from MTS, we may use your address to send you newsletters regarding promotions, special offers, surveys, contests or other similar opportunities from MTS and its partners. We will also use your e-mail to notify you of any changes to your reservations.

Inquiries

We will also use your telephone number or e-mail address to respond to any inquiries you make.

How do we share your Personal Data with third parties ?

Montenegro Tourist Service DMC may disclose your personal data to third parties in accordance with GDPR and this Privacy Policy. By providing us with your Personal Data and by continuing to use our services (directly or through another person), you consent to us processing, transferring and/or disclosing that data for the purpose of providing services, or for any related secondary purpose permitted by your local data protection laws and GDPR. The term “disclose“, in this Policy, means to transfer, share, send, or make available or accessible your Personal Data to another entity.

We may disclose your Personal Data to the following types of third parties:

• service providers, suppliers and contractors who require this data to perform their respective services. These include, but are not limited to: restaurants, hotels, ground assistance staff (tour guides, tour escorts…), car rental companies and other travel service providers
• IT-based service providers that MTS DMC uses to provide you with products and services
• the person making a booking on your behalf
• your employer, when you participate in an event or travel for business purposes and are an employee of one of our government, business or corporate clients
• as necessary and required by applicable law
• customs and immigration, to adhere to our legal obligations and any customs requirements
• law enforcement officials and agencies, to protect against fraud and for security purposes
• enforcement agencies when unlawful activity is detected and Personal Data is required for further investigation

Personal Data availability and correction

Every user has the right to request all information Montenegro Tourist Services DMC has on them. To receive a partial or complete copy of your Personal Data, email us at: info@booking.me. Help us keep your data accurate and up to date, we will correct or remove any data you think is inaccurate.

Cookies

Cookies track visitor behavior and collect internet log information. This information is used for the purpose of determining the effectiveness of site content and traffic. We use this information to improve the quality of your website experience by making site navigation easier and by developing interesting content.

Booking.me uses three types of cookies:

• Session cookies – Track the user’s exploration of the site in a single visit. They are required by the site to function and can in no way be used to identify you personally. By disabling these, you will not be able to use our website.
• Persistent cookies – Used to identify users across multiple visits. They are not mandatory but can improve the user experience. Persistent cookies do not store any personal data, just a unique number that identifies customers to us. These are stored on your computer up until you decide to delete them. You can access our website even if you disable them, but you will need to reenter some data every time you reopen the website.
• Third-party cookies – Third party advertising on our site might send you a cookie from time to time. We have no control over them.

Other websites

Montenegro Tourist Service website may link to other websites where this Privacy Policy does not apply. We advise you to read the privacy policies for all third party websites to better understand their rules for collection, use and disclosure of Personal Data.

How do we store and protect data ?

We are committed to doing our best to protect the data we collect, so that our visitors feel safe when visiting our website or booking a reservation. MTS website is a secure online environment and our systems use Secure Socket Layer (SSL) technology to ensure safe data exchange. Every credit card transaction is completed through Secure Server Technology, which uses features such as Authentication and Encryption to protect your data.

Despite our best efforts to protect your Personal Data, a 100% foolproof protection does not exist. There is always a possibility of an attack on our IT systems which can endanger the security of your Personal Data. In that case, we will immediately inform you, as well as the relevant authorities, of the vulnerability of your Personal Data, at the latest, 72 hours after discovering the issue.

How do i Sign up to receive promotional emails ?

You may Sign up to occasionally receive newsletters about our Products and Services: promotional emails, special offers, contests and travel opportunities available on our website or on one of our partner sites.

The Sign up button is located at the bottom of every page on our website. Alternatively, you can send us an email to subscribe to this service.

If at any time you decide you want to stop receiving promotional emails from us, you can unsubscribe by:

• clicking on the “Unsubscribe button“, located at the end of every newsletter
• contacting us by phone – 00382 69 665 512
• sending us an email at info@booking.me 

In case of withdrawal of consent for the collection and processing of Personal Data, all collected Personal Data, to which the request refers, will be deleted.

Changes to Privacy Policy

This Privacy Policy was produced and posted on 5 July 2022. We regularly review and update the Montenegro Tourist Service Privacy Policy. You will be informed of all changes and be asked to accept any new or changed conditions. Should you refuse to accept them, we will cease to provide you with the services available on our website.

How to contact us ?

Feel free to contact us by email in case you have any questions regarding this Privacy Policy or any of your Personal Data that we hold.

Montenegro Tourist Service DMC

Lamela 7 Studentska, Podgorica 81000, Montenegro

info@booking.me

+382 69 665 512